Location

Johannesburg, Gauteng

Full job description

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Job Description

The global client support group works with locally deployed client service experts to develop and deliver post sales engagements including support, optimization and training for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes day-to-day operations and product support, specialized help desks, back office support, customer performance reporting, optimization analytics, Post Sales Client plans and cost optimization.

Some things you might work on during your CS Internship include:

• Respond to routine operational service and support inquiries from Visa client institutions.
• Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.
• Perform transaction and process research to analyze potential technical or operational problems or issues.
• Complete data entry in a timely and accurate manner for assigned client institutions
• Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.
• Work with stakeholders within CS (Client Support Services), CMS team and non-CSS organizations to resolve client issues.
• Be accountable for delivering against commitments to clients.
• Organized in tasks and activities.
• Develop process improvement procedures to improve operational efficiency
• Input information into our CRM tools
• Analyze customer data to pick up trends
• Join Client QBR meetings for insights

Qualifications

• Students pursuing a bachelor’s or master’s degree in Business, Marketing, Commerce, Finance, Economics, Statistics, Engineering, or IT with a graduation date in December 2026
• Be available to pursue a 3-month internship (June 2026 to August 2026)
• Must be available to join a full-time role by January 2027
• No payments experience required, but a desire to provide best in class service and delivery
• Exposure to the financial services/payments industry preferred
• Strong PowerPoint and excel skills are desired
• Superior analytical and financial analysis skills
• Strong collaboration skills with a diverse peer group required
• Able to articulate viewpoint effectively to key stakeholders in order to get buy in and agreement
• Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment
• Excellent problem-solving skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Apply here